An IT Helpdesk Technician is responsible for providing technical support to customers. To excel at this job the candidate needs not only to be extremely tech-savvy but also have great communication skills (and a lot of patience). After all, saying that customers contacting the IT helpdesk don’t always have the best technical skills would be an understatement.
That’s why you want your new IT Helpdesk Technician to have the necessary technical knowledge but also be able to share their knowledge in simple, easy-to-understand terms. To find this unique candidate, you need to fine-tune your interview process and ensure that you ask the right IT Helpdesk Technician interview questions early in the process. Luckily for you, we’ve already prepared a list of such questions for you to use.
When bringing an IT Helpdesk Technician onto the team you need to look out for these skills:
- Incredibly tech-savvy with a lot of technical knowledge.
- Excellent at (remotely) troubleshooting and diagnosing technical issues
- Ability to work under pressure and to always maintain professionalism and friendly communication.
Interviewing an IT Helpdesk Technician
Are you looking for a new IT Helpdesk Technician to join your team? Then you will soon have to invite candidates for a (virtual) face-to-face interview. This interview will help you get to know your candidate better and determine whether they are the right fit for the job. But to raise your chances of finding that perfect fit (and filtering out the candidates that aren’t that great) you need to ensure you ask the correct interview questions. Our IT Helpdesk Technician interview questions are designed to do just that.
Please note: The questions listed below are suggestions for the earlier stages of the application process and for candidates with average work experience. That’s why they are relatively general.
How to open the IT Helpdesk Technician job interview
Job interviews can be nerve-wracking. Even the most qualified, experienced candidates might come across as a bad fit just because their nerves got the better of them. That’s why we always advise you to start the interview with a few easy opening questions that help put the candidate at ease. Starting the interview like this helps set the candidate up for success.